Frequently Asked Questions
What is Wi-Fiber Mobile?
Wi-Fiber Mobile provides convenient mobile phone service for Wi-Fiber customers. Choose the service that fits your needs and manage your mobile account online.
Who can sign up for Wi-Fiber Mobile?
Wi-Fiber Mobile is initially available to eligible Wi-Fiber internet customers. You will be asked for your customer or account information when you get started.
How do I get started?
Click Get Started and enter your Wi-Fiber customer or account information. We will use that information to help complete your mobile signup and reduce the amount of information you need to enter manually.
What information will I need?
You may need your Wi-Fiber account information, mobile phone number, device information and payment information. If additional information is required, we will guide you through the process.
Can I keep my current phone number?
In most cases, yes. You can request to transfer, or port, your existing mobile number when activating your Wi-Fiber Mobile service.
Do not cancel your existing mobile service before the number transfer is complete.
Can I use my current phone?
Many unlocked and compatible phones can be used with Wi-Fiber Mobile. During signup, we will help determine whether your device is compatible.
What is an IMEI?
An IMEI is a unique identification number assigned to your mobile device. We may ask for it to verify that your phone is compatible with Wi-Fiber Mobile.
You can usually find your IMEI by dialing *#06# on your phone or by looking in your phone's settings.
What is an eSIM?
An eSIM is a digital SIM built into many newer phones. It allows compatible devices to activate mobile service without installing a physical SIM card.
How long does activation take?
Many activations can be completed quickly, generally in under an hour. Number transfers or situations requiring additional verification may take longer.
We will let you know when your service is ready.
What happens if my activation does not work?
If there is a problem, follow the instructions shown during activation. If the issue cannot be resolved automatically, our support team can assist you.
How do I manage my mobile service?
You can use your online account to manage your Wi-Fiber Mobile service, review available options and make supported changes to your account.
How will I be billed?
Your charges will be based on the mobile service, plan and options you select. Pricing will be clearly displayed before you complete your order.
Can I add more than one mobile line?
Yes. Eligible customers may be able to add additional lines to their Wi-Fiber Mobile account.
What happens if my payment does not go through?
If a payment cannot be processed, we will let you know and give you an opportunity to update or correct your payment information.
What if I need help?
Most Wi-Fiber Mobile services are designed to be completed online. If something unusual happens or you need assistance, our support team is available to help.