Frequently Asked Questions
What is Wi-Fiber Mobile?
Wi-Fiber Mobile provides convenient mobile phone service for Wi-Fiber customers. Choose the service that fits your needs and manage your mobile account online.
Who can sign up for Wi-Fiber Mobile?
Wi-Fiber Mobile is available to residents of the states we currently serve — Utah, California, Arizona, Nevada, Texas, Colorado, and Washington. You don't need to be an existing Wi-Fiber internet customer to sign up.
How do I get started?
Click Get Started, tell us a little about yourself and which plan you want, and submit your info. One of our agents will take it from there and reach out to complete your activation — no account lookups required.
What information will I need?
You'll need your name, email, and mailing address, plus your phone's IMEI if you're bringing your own device. If you're an existing Wi-Fiber internet customer, you can optionally include your account number to help us find your information faster. If you're porting a number, we'll also need your current carrier account number and PIN.
Can I keep my current phone number?
Yes. Let us know when you sign up if you'd like to transfer, or port, your existing mobile number, and we'll take care of it during activation. If you don't port a number, we'll assign you a new one based on your ZIP code.
Do not cancel your existing mobile service before the number transfer is complete.
Can I use my current phone?
Your phone must be unlocked and eSIM-compatible, since Wi-Fiber Mobile currently activates service via eSIM only — physical SIM cards aren't available yet. We'll help confirm your device is compatible when you sign up.
What is an IMEI?
An IMEI is a unique identification number assigned to your mobile device. We may ask for it to verify that your phone is compatible with Wi-Fiber Mobile.
You can usually find your IMEI by dialing *#06# on your phone or by looking in your phone's settings.
What is an eSIM?
An eSIM is a digital SIM built into many newer phones. It allows compatible devices to activate mobile service without installing a physical SIM card.
How long does activation take?
Activations are typically completed within 10 to 15 minutes. Number transfers may take a bit longer, and porting a landline number can take up to five business days.
We will let you know when your service is ready.
What happens if my activation does not work?
If there is a problem, follow the instructions shown during activation. If the issue cannot be resolved automatically, our support team can assist you.
How do I manage my mobile service?
At launch, our support team handles service changes for you — just reach out and we'll take care of it. A self-service online account is planned for the future.
How will I be billed?
You'll be billed monthly for the plan and any add-ons you choose, plus applicable taxes and fees. Your agent will confirm your total price before your service is activated.
Can I add more than one mobile line?
Yes. Wi-Fiber Mobile supports multiple lines on one account — let us know how many lines you'd like when you sign up.
What happens if my payment does not go through?
If a payment cannot be processed, we will let you know and give you an opportunity to update or correct your payment information.
What if I need help?
Our support team is here to help with signup, activation, or anything else you need — just reach out via Contact Us.